Cable Modem Troubleshooting Tips


 

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Speed Tests

Some users feel the need to test how fast their cable modem is at downloading or uploading. To answer this need, several speed testing sites have sprung up, mostly in the USA. The problem is, none of these tests measure the actual speed of your cable modem: what they measure is the bandwidth between your cable modem and the test site itself, subject to a maximum cut-off at the speed of the modem. The bandwidth between two points on the Internet is determined by the hop in the path (see Traceroute) which has the least available spare capacity, and if that limiting bandwidth is less than that of the cable modem, then that is the reading that the speed test will return. This figure might or might not be typical of speeds you could expect to see from other sites, or at other times, depending on where and when the bottleneck is.

If you are fortunate enough to choose a test site where the available free bandwidth on all hops is greater than the speed of your cable modem, then the test site will indeed measure the speed of your cable modem, which is then the limiting bottleneck. But you knew what that was anyway, so you are not learning much.

Be aware that many upload speed tests are invalidated by the presence of the transparent web proxy cache, so you should disregard those upload results.

Pay no attention to download speeds reported by Microsoft Internet Explorer, because it will be downloading the start of the file while you are still choosing a download directory and filename, so it often reports impossibly high transfer rates immediately after you click OK.

For testing download speeds on a UK broadband connection provided by NTL or Blueyonder, or an ADSL connection via British Telecom, a downloadable speed tester is available from http://www.vantage.pwp.blueyonder.co.uk/. This is the recommended speed test for making reports to blueyonder technical support.

Speed test web sites fall into two broad categories:

Good examples of Java applet test sites are:

There are many poor JavaScript test sites. Many of the test pages are too short to properly exercise the rate capping of a cable modem. All of them I have seen fail to train the cable modem's rate capping before starting the timings. So I've written a cheap and cheerful JavaScript speed test myself, and you can try it at http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html. It sends a large quantity of data to get the cable modem rate-capping steadied down, and then takes four sequential speed readings, so that you appreciate how variable these results are. If you have ZoneAlarm, turn off Ad Blocking before running this test, because Ad Blocking seems to have a bug that stops this test working correctly.

KiloBytes-per-sec or kilobits-per-sec?

Modem speeds are rated in kilobits per second. The best dial-up modems have download speeds of 56 kbps (kilobits per second). A typical cable modem has a download speed of 512 kbps. It takes 8 bits to code one byte (character), so one might expect 512 kbps to be equivalent to 64 kBytes per second. Things are not that simple.

First, when used in measuring communication speeds in bits per second, the prefix kilo- means 1000. For instance, the maximum download speed of a 56 kbps dial-up modem is 56000 bps. A cable modem download cap of 512 kbps means 512000 bps, not 512*1024 bps. In contrast, when used in measuring computer file sizes in bytes, the prefix kilo- is commonly taken to mean 1024 = 210. So you cannot translate from kbps to kBytes per second just by dividing by 8.

Next, the maximum amount of real user data that can be accommodated in one data packet is 1460 bytes. Then there are 20 bytes of TCP overhead, plus 20 bytes of IP overhead, plus 18 bytes of MAC overhead, making 1518 bytes to be transmitted to carry 1460 bytes, a 4% overhead. Then between each packet there will be an inter-packet gap of indeterminate size.

So at a true transmission rate of 512 kbps, the apparent user data rate will be significantly below 64 kBytes per sec, because both the above effects will reduce the equivalent rate in kBytes per sec. The maximum sustained data download rate you can expect is 512 * 1000/1024 * 1460/1518 * 1/8 = 60 kBytes/sec, and not 64 as a simple division by 8 might suggest.

With NTL stand-alone cable modems, the download cap for the silver service is in fact 600 kbps. The maximum data rate you can expect from this is 600 * 1000/1024 * 1460/1518 * 1/8 = 70 kBytes/sec, and not 75 as a simple division by 8 might suggest.

Speed tests measure real data rates in kBytes per second, because that is all they can do. Any figure they give for equivalent transmission speed in kbits per second will be an estimate calculated from the measured data rate in kBytes per second.

My cable modem is as slow as my dial-up modem!

Yes, this is entirely possible in particular cases. The speed of an internet link is as slow as the slowest hop. It won't get any faster just because you buy a faster modem, unless it was the dial-up modem which had previously been the slowest hop: then you will see a speed increase. So if you used to get a poor 500 bytes/sec from a dial-up modem, you will continue to get a poor 500 bytes/sec from a cable modem in the same circumstances. If the dial up modem had previously been saturated, then the cable modem will give a better speed: but not necessarily as high as the rated speed of your service - that would depend on the rest of the internet.

However, it should never be the case that a cable modem is slower than a dial-up modem in the same circumstances. If you suspect that this might be happening, you should check some of the tips earlier in this document, particularly:


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